Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 305-858-1020 or make an appointment online!
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Great service! Ed was great in explaining and providing a realistic time frame for the job to be done. He even went as far as to provide pick up and drop off to my elderly mom so that was a huge plus and peace of mind. Great work and would definitely recommend.
Since we have our Macan Porsche, Leader Service is the best global experience (car repair and client) we had. One of the elements supporting my satisfaction was that I received a follow up message to make sure the car was working perfectly. Leader Service is carrying its name perfectly! Special thumbs up to Ed, the CEO who is taking the time to explain the issue (supported by pictures) and how they fix it.
Great service!!!!
⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding service! From the moment I walked in, I was treated with professionalism and genuine care. The team was attentive, knowledgeable, and made sure every detail was taken care of with precision. A very special thank you to Ed , you truly won my heart with your kindness, honesty, and dedication. Thanks to you, this place has officially become my one and only choice for anything my car needs from now on. Highly recommended!
